FAQ

💬 Frequently Asked Questions

What type of hair do you sell?

We sell 100% virgin human hair — soft, full, and long-lasting. All textures are top-grade and can be dyed, straightened, or curled.

How long does shipping take?

Orders ship within 1–2 business days. Standard U.S. shipping takes 3–5 business days.

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. If there’s an issue with your order, contact us within 48 hours and we’ll make it right.

How do I care for my bundles or wigs?

Treat your Chelly Elite Hair like your real hair. Use sulfate-free shampoo, deep condition regularly, and avoid excessive heat.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Shop Pay, and more.